June 25, 2024

You Get What You Inspect, Not What You Expect

“You get what you inspect, not what you expect.” I have used and heard this phrase many times over the years. A good example came up at the recent American Institute of Architects trade show in Washington, D.C. A few of us flew in early to ensure our booth was ready for the next day’s setup team. We always get there ahead of time to […]

June 11, 2024

From the Floor: AIA Conference in Washington, DC

The American Institute of Architects (AIA) Conference on Architecture had some new attendance rules for its 2024 outing in Washington, D.C. One of the new rules included a discounted $50 show floor pass offered by exhibitors. This opened the show to many more contractors and installers, not just architects. I hope they keep promoting this in the future. Next year, the show will be in […]

May 28, 2024

Does Your Customer Service Track Problems or Solve Problems?

My last blog ended with good news. I finally got my car back on May 3, 2024, after the autobody shop received the sensors that had been on backorder since January. My case agent was pleased they had sent out my sensor immediately and asked what else they could do for me. The next day I received an email asking how the interaction with the […]

May 14, 2024

Thinking Outside the Box

I checked in with my brother this past week to say hello. I asked how the family was doing, and he said great. He had set up a golf date with his three sons this past Sunday. It had been a while since they had all had a free day to plan something. After a few minutes, I asked, “Isn’t Sunday Mother’s Day?” He said […]

April 23, 2024

Tips to Increase Sales and Build Your Business

These are four of the 10 sales prospecting statistics for 2024 from an article on LinkedIn’s business-to-business (B2B) sales strategies blog. Effective sales and marketing strategies need to change with the times. Things that worked even last year may become obsolete. Here are some facts to help you engage clients and build your business. Personalized email subject lines increase open rates by 42%. Source: HubSpot […]