Years ago, my old boss told me that he had to continue to grow the business to keep and attract good people. As we hear the numerous stories in the glass business about the challenges of hiring employees, it is important to make sure that you are taking care of the people taking care of the business now. Companies that focus on building a strong […]

Of course, when you are at work or accessible by phone, you are the leader. Whether you are an owner or a designated foreperson, you have responsibilities and, I am sure, carry these out well. But what happens when you are not available and an emergency or a rapid decision point is reached? I have spoken with many glass shop leaders who claim they are […]

I was in a meeting this week and the comment was made that “without inventory, we are out of business.” One of the companies in the meeting was commenting on how they are getting calls from new customers outside their marketing areas looking to set up accounts. When they asked what made them think of them, the response was, “my usual supplier is out of […]

A crisis is a serious problem that you did not anticipate and don’t have a ready solution for, limiting the damage. Or in other words, those words can’t be printed in USGlass. A crisis is going to cost you money and upset your customers whose work you had promised to finish. Somehow you limp through and get everything done, but looking back, you didn’t make […]

The single gripe that everyone in our industry shares is not being able to hire qualified workers in any part of their business. These are strange times when millions of people are out of work and yet placing a help-wanted ad brings no calls other than employment agencies trying to sell you their services. So, let’s put on our thinking caps and try new ideas. […]