Over the years, I have attended more trade shows than I care to count as an exhibitor and attendee. In a few weeks, a lot of you will be heading to GlassBuild America 2026 in Las Vegas. Others are still trying to decide if it will be worth attending or who to bring. Whether you are attending as a customer or as an exhibitor, you […]
Many times, I have been out with a salesperson visiting customers, and we would spend time in the car reviewing customer notes from our customer relationship management system and quotes in preparation for the call. Thinking we were well prepared when we brought up the list of quotes with the customer, the replies we got were “I should call that guy and see what’s going […]
With a new look at an old theme, this year’s inaugural Glass Fabricator Conference (GFAB) in Chicago was well attended and worth the trip. It should be noted that the organization hosting the event does important work for the glass industry. Its committees, staffed mostly by volunteers from the industry, are vital to keeping us strong and up to date with codes, equipment and innovations. […]
The American Institute of Architects (AIA) Conference on Architecture & Design took place in San Diego last week. This year, they did a much better job involving exhibitors earlier in the process. In 2025, AIA did a poor job of advertising, failing to inform companies that they could purchase a separate pass for complete access to the exhibition floor. In San Diego, AIA offered a […]
This year is flying by, and we are in the last month of the first half of 2026. We always take time at halftime, as we call it, to ask each employee to answer a simple question. What can we do differently? It is always amazing that the people performing the job will always have some of the most creative responses. As an owner or […]