This past Thursday, the Frameless Hardware Company (FHC) team gave me a nice lunch for my birthday. Of course, someone asked how old I was, and that turned into a guessing game. Then someone brought up that my birthday was on Friday, which was 9/11. When I was a kid, I thought 9/11 was a cool date. I used to tell everyone it was “nine […]
Labor Day is approaching on September 1. As always, it is a good time to thank your workers. Retaining workers year-round is important these days, as good labor becomes harder to find. To do so, it is important to create a culture of recognition in your business. As I mentioned in this article in 2024, workers who are thanked for their work stay. We all enjoy […]
Over the years, I have attended more trade shows than I care to count as an exhibitor and attendee. In a few weeks, a lot of you will be heading to GlassBuild America 2026 in Las Vegas. Others are still trying to decide if it will be worth attending or who to bring. Whether you are attending as a customer or as an exhibitor, you […]
Many times, I have been out with a salesperson visiting customers, and we would spend time in the car reviewing customer notes from our customer relationship management system and quotes in preparation for the call. Thinking we were well prepared when we brought up the list of quotes with the customer, the replies we got were “I should call that guy and see what’s going […]
With a new look at an old theme, this year’s inaugural Glass Fabricator Conference (GFAB) in Chicago was well attended and worth the trip. It should be noted that the organization hosting the event does important work for the glass industry. Its committees, staffed mostly by volunteers from the industry, are vital to keeping us strong and up to date with codes, equipment and innovations. […]