September 28, 2026

GlassBuild is Behind Us. Now What?

GlassBuild in Las Vegas was well attended by exhibitors and attendees. It is always nice to spend time with old friends, as well as meet new ones. There was a lot of machinery on the floor, and many new companies were exhibiting. The seminars held were full, and I got a lot of comments at our booth about our educational programs. Show Floor Takeaways Education […]

September 14, 2026

Remembering 9/11

This past Thursday, the Frameless Hardware Company (FHC) team gave me a nice lunch for my birthday. Of course, someone asked how old I was, and that turned into a guessing game. Then someone brought up that my birthday was on Friday, which was 9/11. When I was a kid, I thought 9/11 was a cool date. I used to tell everyone it was “nine […]

August 24, 2026

The Power of Thanks Never Gets Old

Labor Day is approaching on September 1. As always, it is a good time to thank your workers. Retaining workers year-round is important these days, as good labor becomes harder to find. To do so, it is important to create a culture of recognition in your business. As I mentioned in this article in 2024, workers who are thanked for their work stay. We all enjoy […]

August 10, 2026

Attending GlassBuild, or Still Deciding?

Over the years, I have attended more trade shows than I care to count as an exhibitor and attendee. In a few weeks, a lot of you will be heading to GlassBuild America 2026 in Las Vegas. Others are still trying to decide if it will be worth attending or who to bring. Whether you are attending as a customer or as an exhibitor, you […]

July 27, 2026

Do You Follow Up on Your Quotes?

Many times, I have been out with a salesperson visiting customers, and we would spend time in the car reviewing customer notes from our customer relationship management system and quotes in preparation for the call. Thinking we were well prepared when we brought up the list of quotes with the customer, the replies we got were “I should call that guy and see what’s going […]