February 22, 2011

Do You Know What Kind of IG You Just Installed?

By Paul Bieber

Sure you do. It is right there on the packing list from your fabricator, and on the label with the glue that just won’t come off cleanly.

Fast forward five years. Mrs. Smith just called and another baseball just went through her window and she wants you to order a replacement. Do you know which type of low-e? What color of spacer? Which surface the low-e is on? Most glass shops that I have talked with don’t know. They will try to look it up in their old invoices, but they are stacked in boxes above the rest rooms in the back. It may take a week just to find the right box, and there have been seven customers named Smith in the last couple of years.

Even if you are computerized, you may still have a problem in loading old data or recovering from crashes.

I may sound like your grandfather, but a simple paper list containing job name, location, and make-up of units will be a great tool to your getting repeat business. A simple three ring binder with lined paper will do the trick. Keep this on the main customer service desk in your glass shop. When invoicing goes out to customers, make it a habit to fill in a line for the job.

Mrs. Jones has sold her house and the new owner, Mr. Smith, wants to replace a few windows. He will have no idea what type of glass is used and may call the local glass shops for estimates. You will know the exact type of glass and your competitors will only be able to say they will try to match the coatings, but don’t be surprised if there is a checkerboard effect.

Please click this link to get a copy of the form, http://www.usglassmag.com/documents/igsaleslog.pdf.

This is a simple, easy-to-do project that will create a huge benefit for you.