Experienced People are your Best Asset
This month’s issue of USGlass Magazine features the best companies to work for in the industry. Some of these companies I know well, others not as much. They all seem to have two things in common: focusing first on employees and customers. In my past life, my boss would comment that the most valuable thing we have is our employees. You can rent or buy buildings and equipment, but nothing is as valuable as experienced people.
My boss would also say, “never forget we are in business for our customers.”
Positive company culture is not just good for the employees but also for the company. I have said in the past that people want to buy from friendly companies. When you have staff that likes to come to work in the morning, take care of customers and solve problems you are probably going to be successful.
In today’s market, this type of culture will help attract good people. Your staff can be your most powerful employment agency, ushering in friends or relatives into your business. This is quite a compliment to your business.
The glass industry is a relationship business. Contractors want to do business with companies that they know and feel comfortable with. Customers will stay with you and recommend your company to their friends if they feel like they are important to your company.
It’s important to be flexible with both your employees and customers. If an employee has some personal issues that need to be addressed, you need to work with them. If a good customer needs a favor getting something done quickly, you need to show them that you will do whatever you can to help them out.
Your employees and customers are why you’re in business. Remember that and you will have a successful business and might even get on the cover of a magazine!
Very well said Paul. The company culture must be one where employees are appreciated and given freedom to act in the best interest of their customers. A positive and rewarding company culture will enable a company to hold on to its valuable employees in this highly competitive labor market.
Agreed – we are the key to a business success- if the company has that understanding, we can be a great Team!
I left my former employer after 36 years to join a smaller family owned business, a company I knew and was friendly with the leader of the band. He TOLD me that they wanted me to stick around and not consider leaving after 2 – 3 years. Many companies are looking for ways to move you off the payroll at that age to make room for younger, hopefully more energetic employees with MBA’s from universities rather than those that have been around and gained work experience rather than “just” The 2 year program while working. Thank you GGI for being a company that values experience!