Category: Uncategorized

September 12, 2023

The Power of Thanks

With Labor Day last week, this is a good time to thank your workers. Labor Day is the perfect opportunity to appreciate your employees for all they do and rededicate your commitment to creating a positive work culture that will bring rewards all year. Retaining workers is even more important nowadays, with a labor shortage still affecting our industry. To do that, you need to […]

August 22, 2023

Retaining Some ‘Healthy Paranoia’ Can Lead to Success

I recently read an article about Alexa von Tobel, the founder of online financial advisory LearnVest, which was shuttered in 2018, three years after it was purchased by Northwestern Mutual. In the article, von Tobel attributes her career success to retaining a healthy paranoia. “Making sure you retain some ‘healthy paranoia’ doesn’t mean you have to live in constant fear of failure or be afraid […]

August 1, 2023

Customer Service Starts with a Clear Vision

One of the keys to a successful organization is the ability to define and communicate a clear vision for the company’s direction. This is especially true in any business. Employees must understand the company’s direction to keep customers loyal and attract talent. Employees want to work for companies they feel comfortable with. Change can make us all uncomfortable, but employees and customers will stay if […]

July 18, 2023

It’s Refreshing to Find Knowledgeable Salespeople

My wife and I have been shopping for a washing machine and dryer for the last six months. After spending time searching the web for recommendations on the best brands, and consumer comments, we started visiting some big box stores. First, when you go to these stores, you must wait for someone who works in that section to become available. Several trips were just spent […]

June 27, 2023

Architects Were Busy at AIA 2023

The American Institute of Architects Conference on Architecture 2023 in San Francisco drew a large crowd this year. Most of the architects I met were optimistic, and firms were not only busy but hiring. I received a lot of requests for in-person lunch-and-learns as people returned to the office. Education was a large part of the show, with more learning lounges on the show floor […]