Greetings from Grand Rapids, Mich. I feel like a foreign correspondent reporting back home. It is always exciting to be at a glass trade show, in any part of the country. I just have a few minutes, and I want to pass on one key observation. Glass shop owners and glass industry leaders are here asking and answering questions of each other. I overheard a […]

A few minutes ago I read a news-break update that Isiah Thomas and the New York Knicks Basketball Club have been found guilty of sexual harassment in the offices. Wait a minute you say, a professional basketball organization is involved with locker-room humor and men traveling around the country. Certainly this is acknowledged in this environment. The ‘wrong’ buzzer is squealing now in the background. […]

One of the most important tools for any company, in any industry, is to have an emergency procedures book. It doesn’t have to be fancy, just a simple binder will do. But, it will be the most important book you have when an emergency comes up. Yes, it will happen to you. No one is immune. Whether a lightening strike, or a vehicle accident, it […]

The ethnic marketplace is growing in the United States. Glass use is cross-cultural, in that people of all cultures need glass replaced. Don’t confuse economic class with cultural class. Poor people of any culture wont buy a new frameless shower, but middle and upper class in every culture are customers for heavy glass. You goal is to make it as easy as possible for every […]

Everyone in business wants this…an easy path to selling more of whatever we sell; probably glass if you are reading this blog. The United States is the world’s largest (and BEST) melting pot. We have hundreds of cultures living in peace and harmony. How you can tap into this cultural sales market…read on. First a true story. My paternal Grandfather came here from Hungary about […]