February 28, 2023

Importance of Construction Documents When a Job Goes Bad

I was recently involved with a company in a dispute concerning a project they completed and turned over to the owner more than three years ago. During that time, there were no problems, complaints or issues raised by the owners or brought to the installer’s attention. The installer first heard about a problem after something failed and caused an injury. This is a good example […]

February 14, 2023

Thank You, Paul Bieber

Paul Bieber announced his retirement from writing for USGlass magazine last month. I hope you all had a chance to read Paul’s article in the latest magazine issue. Paul has impacted many companies and people in our industry for over 47 years; I know because I was one. I met Paul in June 1980 when he hired me as an outside salesperson for C.R. Laurence […]

January 31, 2023

My Week in Colorado

I spent this past week at Glass Expo Rocky Mountain™ 23. Despite the snowstorm I flew into on Wednesday, it was time well spent. On Wednesday night, I attended the Colorado Glazing Contractors Association’s (CGCA) “Night of Legends” 30th-anniversary gala. It was legendary. I was grateful to be there and listen to stories of how the glass industry had provided paths toward success. For those […]

January 17, 2023

The Importance of Knowing Your Customers

I was part of a zoom call this week with a customer and their staff. It was nice to get the whole group together to review where our business is with this customer and get their feedback on how we can work together in the new year. Holding a business meeting with your customers and listening to what is important to them will reinforce old […]

January 3, 2023

Happy New Year! Time to Rethink Your Business

This is the time of the year when most of us plan for the new year. For many businesses I have approached, hiring more employees is still high on the list. To attract and keep employees, it’s important to plan for how to train and manage your new hires as well as your whole staff. An article I found in Inc. by Marcel Schwantes tackles […]