Tag: blog

June 7, 2022

How To Lose A Customer For Life/Or Not

It sure is easy to change a vendor. Here is an example. I live in a rural area in southern New Hampshire. When we moved here, we had the local phone provide internet service. Lousy coverage in the house and stupidly high rates. So, ten years after struggling with this, internet service became available through a roof-mounted dish with a national company. Twice as expensive […]

May 31, 2022

Small Improvements Every Day will Make a Big Difference in your Business

You don’t want to wait until your business slows down or you lose an employee to start looking for ways to make your company more productive. In today’s market, with inflation, gas prices soaring and shortages nibbling away at your bottom line, it’s important to look for ways to streamline your operations. A lot of companies talk about continuous improvement; the successful ones make it […]

May 24, 2022

“Good Grief,” Says Charlie Brown

In the cartoon world, the animated character Charlie Brown walks around and says “Good grief” at least once in every show. That’s his trademark saying. Unfortunately, there is and never has been good grief. This does affect each and every company in the world, including our glass industry in North America. Whenever someone passes away, other people, are emotionally affected. Grief, upon a death, causes […]

May 17, 2022

The War for Talent

I want to follow up on my last blog. One of the continuing issues I hear every day is the challenge of finding good people—as I keep reading, “The War for Talent.” With wage inflation an issue and a shortage of available talent, glass shops are all looking for ways to attract good people. One way is to outbid the competition. This decision can affect […]

May 10, 2022

What Do You Do When A Good Employee Asks For A Raise?

Paul Daniels wrote a great blog last week in our Tuesdays with Paul.  He wrote about an employee (let’s call her Paula) who walked into the office where she works (surprise…the company is Paul’s Glass Shop) and asks Paul, the owner, for a raise.  This happened in April of this year. Paul and Paula spoke for 10 minutes and Paula told Paul she would like […]