Tag: Paul Bieber

June 7, 2022

How To Lose A Customer For Life/Or Not

It sure is easy to change a vendor. Here is an example. I live in a rural area in southern New Hampshire. When we moved here, we had the local phone provide internet service. Lousy coverage in the house and stupidly high rates. So, ten years after struggling with this, internet service became available through a roof-mounted dish with a national company. Twice as expensive […]

May 24, 2022

“Good Grief,” Says Charlie Brown

In the cartoon world, the animated character Charlie Brown walks around and says “Good grief” at least once in every show. That’s his trademark saying. Unfortunately, there is and never has been good grief. This does affect each and every company in the world, including our glass industry in North America. Whenever someone passes away, other people, are emotionally affected. Grief, upon a death, causes […]

May 10, 2022

What Do You Do When A Good Employee Asks For A Raise?

Paul Daniels wrote a great blog last week in our Tuesdays with Paul.  He wrote about an employee (let’s call her Paula) who walked into the office where she works (surprise…the company is Paul’s Glass Shop) and asks Paul, the owner, for a raise.  This happened in April of this year. Paul and Paula spoke for 10 minutes and Paula told Paul she would like […]

May 3, 2022

When Do You Give a Pay Raise?

How do you accept or turn down a request for a wage increase in your business? This month it’s my turn to start a discussion with Paul Bieber and give him a chance to rebut next week. An issue that we hear all the time is the challenge of finding good people. The other side of this is how we keep our employees, especially when […]

November 16, 2021

Let’s Talk About Someone Who Knows Your Business Better Than You

Who could that possibly be?  You do everything at “Your Glass Shop” located on Main Street in Everytown, N.H. Who could know more than you? Hmm, let’s take a good guess … Duh, of course, it is your employees. Each and everyone of them has at least one good idea that can help you and your company. How do you get these folks to use […]