Tag: Paul Bieber

The other day, I ran into a gentleman who worked in a large machine shop, making high-tech metal equipment and he told me this story. A month ago, his company had an open house for all of their past employees and they invited each one personally via a letter and a follow-up phone call. The purpose of the open house was to try and rehire […]

Why? You know you did a good job. If you are a one-person company, you know the answer. But most of the folks who read this blog are bigger than that. How do you know if your installers are doing a great job if you don’t ask? Every single day you should follow up with every finished job. Make it a standard part of your […]

Cities are relaxing standards on masks and stores are opening full-time. People are going back to a workplace instead of the kitchen table. Glass shops will begin to see more walk-in business. Customers will ask our industry to come back to their homes. Most glass shops remained open during the COVID times; construction went on. Our next 12 months will be like nothing we have […]

The news last week was astounding. More people are getting back to work and the overall economy in the U.S. is growing. People with their second COVID shots are starting to get out of their homes. The consumer sales in our industry are face-to-face, not on the internet. Okay, you get the hint. Let’s get our retail glass businesses ready for the surging economy. First […]

The other day I was helping a gentleman hire a new person. We discussed his onboarding procedures and discovered that he had no formal procedures. He had just thrown people into the department they were hired for and let that department head do the job. We just discovered why more than half of the folks he hired left within one month. Let’s discuss this. You […]